FlowKeyOps Refund and Cancellation Terms

FlowKeyOps LLC

Paid FlowKeyOps subscriptions are nonrefundable. Canceling stops future renewals and leaves access available until the end of the paid billing cycle. We do not issue prorated refunds or credits for unused time. Mandatory legal rights and correction of billing errors are preserved.

1 Evaluate the free subscription before purchase

FlowKeyOps offers a free subscription with the features and limits shown for that tier. You can use it to evaluate those capabilities before purchasing a paid plan. The free tier does not include every paid feature. Review paid-plan descriptions, supported integrations, prerequisites, and limits before buying, and contact support if you need clarification.

A free subscription does not automatically convert into a paid subscription. A paid plan requires your affirmative purchase authorization. These terms apply to monthly or other paid billing intervals actually offered at checkout.

2 Subscription fees are nonrefundable

Payments for an authorized paid subscription or renewal are final and nonrefundable except as described in Section 6 or required by law. We do not provide refunds or credits because you did not use the service, used it less than expected, changed your mind, canceled, or downgraded. We do not calculate a partial-period refund based on days, seats, storage, environments, or features left unused.

Purchasing a paid plan after using the free subscription does not create a money-back guarantee or refund window. A valid renewal processed before cancellation is also nonrefundable, subject to the exceptions below.

3 How to cancel renewal

Use the subscription cancellation controls in your FlowKeyOps account. If the controls are unavailable, do not work, or you cannot access your account, send a request to support [at] flowkeyops.com or use the Support page in your FlowKeyOps control panel. Include the account email and subscription or order reference, if available. Do not send payment-card numbers, passwords, or secrets.

Cancel before the next renewal is processed to avoid that charge. A support request received before renewal will be treated according to its receipt time after reasonable verification. We will provide confirmation that renewal is canceled and identify the end of your paid access. You do not need to call or visit us to cancel.

Removing your payment method, uninstalling an agent, disconnecting n8n, or ceasing to use the service does not cancel renewal. If you do not receive confirmation or your account still shows renewal as active, contact support promptly so we can investigate.

4 Access continues through the billing cycle

Ordinary customer cancellation leaves the paid subscription available through the end of the billing cycle already paid for, under the existing plan limits. For example, if your account shows paid access through November 8 and you cancel renewal on October 20, your access continues through the end date shown in your account, and the next renewal is stopped. There is no refund for the remaining days.

At the paid end date, paid access and entitlements end. A return to the free tier is available only if offered and accepted under its limits; it is not automatic unless the account expressly says so. Your customer-hosted n8n runtime remains your responsibility. Features that rely on FlowKeyOps may stop working when FlowKeyOps access ends.

Export needed workflow information, records, secrets, and recovery materials before paid access ends using available export features. Cancellation is different from deleting your account or workspace. A separately requested immediate deletion can end access sooner after we notify you of that consequence. Data retention is described in the Privacy Policy and any applicable data processing agreement.

5 Changes to plans and payment failures

Any immediate upgrade charge, add-on fee, or upgrade proration will be disclosed before you authorize it. A downgrade does not generate a refund or prorated credit for the period already paid. Its effective date will be shown when you request the change.

Payment failures, overdue balances, security threats, or material violations may lead to suspension or termination under the Terms of Service. Those situations are different from ordinary cancellation and may restrict access during a billing period. Amounts validly owed before cancellation remain payable.

6 Billing errors and required exceptions

We will investigate duplicate charges, incorrect amounts, charges processed after an effective cancellation, and charges you reasonably believe were unauthorized. When a charge is confirmed to be erroneous or unauthorized, we will correct it and provide any refund required by law or the applicable payment rules. Contact support promptly; our policy does not shorten a legal or payment-network dispute deadline.

These terms do not waive statutory cancellation rights, mandatory refunds, remedies for material nonperformance, or any other nonwaivable right. A separately signed agreement or express written refund commitment may provide additional rights and controls to that extent.

If FlowKeyOps terminates a paid subscription for convenience or permanently discontinues the purchased service before the paid term ends, we will provide the purchased service through that term or refund the prepaid portion we cannot provide. This exception does not create a prorated refund for customer cancellation, and does not apply to termination for your material breach except where law requires it.

For an approved or legally required refund, we normally use the original payment method. Processing time depends on Stripe, the payment network, and your financial institution. We do not deduct a processing fee from a refund required to correct our billing error or where law prohibits that deduction. Any tax adjustment will follow applicable tax rules.

7 Payment disputes and contact

You may contact us first so we can investigate a billing issue, but you are not required to waive or delay a lawful dispute or chargeback. Making a good-faith payment dispute alone is not grounds for retaliation. We may address an actual unpaid balance or misuse under the Terms of Service.

Billing and cancellation contact: support [at] flowkeyops.com. Alternative online contact, where offered: the Support page in your FlowKeyOps control panel. Please provide enough account information to locate the charge without sending sensitive payment or security information.